Customer Care - Wag'n Tails Mobile Grooming Vans

We’re Here for You — Dedicated Caring Support for Every Wag’n Tails Van Owner

Welcome to our reimagined customer care experience built to deliver real solutions, keep your van running, and get you back on the road with confidence.

Need Help?

We understand how much your vehicle means to you and are here to help you get back on the road as quickly as possible.

Once you submit, your request is logged and routed to our Customer Care queue. You’ll receive an email confirmation. A team member will review your submission and get back to you as soon as possible.

Real people — our in-house care team handles tickets personally, not a scripted call center.

Routine support is handled during business hours (8 am – 5 pm EST Mon-Fri); submit the form anytime.

Yes, call us at 1-800-533-0304 for immediate help during business hours. If you need assistance after hours, please submit an after-hours request through the form. This ensures your request reaches team right away and is tracked for follow-up the next business day.

The New standard at wag’n tails:

We care deeply about every customer.
We deliver boldly with solutions that make a difference.
We own every step of the journey.
We do what’s right, every time.
We always follow through.

Our Values: Compassion, Excellence, Integrity, Commitment.

Meet the Team Behind the Care

Our team works together around the clock to help solve problems, coordinate repairs, and keep you moving. Below are the people you can expect to hear from when you reach out.