A Personal Welcome from Our New Customer Experience Manager

ByJordan Santos

I’m so thrilled to introduce myself as the new Customer Experience Manager here at Wag’n Tails! It’s such an honor to be part of a company that means so much to so many, and I want to start by saying thank you for being part of our amazing community and for the love you pour into your businesses (and your furry clients) every single day.

We’ve been listening closely to your feedback, and I want you to know that your voices matter. Every comment, question, and suggestion helps us grow stronger and serve you better. Our goal is simple: to raise the bar and redefine what excellent customer care looks like at Wag’n Tails.

Our mission says it best:

We care deeply about every customer. We deliver boldly with solutions that make a difference. We own every step of the journey. We do what’s right, every time. We always follow through.

These words guide everything we do and are rooted in our core values of Compassion, Excellence, Integrity, and Commitment. Because great customer care isn’t just about fixing problems, it’s about building trust, showing up with heart, and making sure you and your clients feel supported every step of the way.

Here’s what you can expect moving forward:

  • Listening First: Your feedback drives our improvements. We’re here to listen and take action.
  • Clear Communication: You’ll always know what’s happening and why.
  • Follow Through: When we make a promise, we keep it.
  • Personal Touch: Every interaction will come from a place of genuine care because your trust means everything to us.

Change doesn’t happen overnight, but it is happening and I’m incredibly excited about where we’re headed. With your partnership and honest feedback, we’ll continue to build a customer care experience that truly reflects the heart of Wag’n Tails.

Thank you again for being such an important part of our Wag’n Tails family. I can’t wait to connect with many of you personally and continue making this journey something we’re all proud of.

Warm Regards,

Amanda Seabolt

Meet the Customer Care Team

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